How to claim a refund

From time to time we need to make a refund for a cancelled or amended (overpaid) booking. This page tells you how to reclaim the money. 

Unless otherwise specified

• there is no formal time limit for claiming a refund - it will be held on file as a credit, BUT
• it helps us if you claim the refund in the same calendar year UNLESS you are reasonably likely to use the credit in the following year. 
• if you wish to convert some or all of your refund to a gift, then please tell us explicitly so we can enter into the accounts correctly.

Bank transfer

Payments will be made by BACS bank transfer. To action this we need you to send an email to [email protected] which includes

• brief details of the booking that has been amended or cancelled
• the amount of the refund
• your name as it appears on the bank account
• sort code
• bank account number

Payments will normally be made through our system within one week of receiving your email.